Customer feedback

Customer satisfaction questionnaire

Estimated completion time: approximately 3 minutes

Blue River is committed to providing safe, efficient transport services tailored to each partner’s requirements. Your feedback helps us evaluate our cooperation and identify specific areas for improvement.

Please select one answer for each criterion. Identification details are optional and will be used exclusively to analyse and improve Blue River services.

Identification details (optional)

Company

Respondent’s name

Position

Country

Completion date

Scale: 1 Very dissatisfied · 2 Dissatisfied · 3 Neither satisfied nor dissatisfied · 4 Satisfied · 5 Very satisfied · N/A Not applicable

Communication and relationship with the Blue River team

Transport service execution

Documentation and administrative support

Overall evaluation of the cooperation

Have you experienced any incidents, delays, non-conformities or other issues with the services provided?

NoYes, occasionallyYes, repeatedly

If you answered “Yes”, how satisfied were you with the way the issue was resolved?

How likely are you to continue working with Blue River over the next 12 months?

On a scale from 0 to 10, how likely are you to recommend Blue River to a business partner?

0 = not at all likely10 = extremely likely

What is the main aspect you value in your cooperation with Blue River?

What is the main aspect you believe we should improve?

Additional suggestions or comments

I agree that the submitted data may be used exclusively to improve Blue River services, in accordance with the Privacy Policy.