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Customer feedback

Customer satisfaction questionnaire

Estimated completion time: approximately 3 minutes

Blue River is committed to providing safe, efficient transport services tailored to each partner’s requirements. Your feedback helps us evaluate our cooperation and identify specific areas for improvement.

Please select one answer for each criterion. Identification details are optional and will be used exclusively to analyse and improve Blue River services.

Identification details (optional)
Scale: 1 Very dissatisfied · 2 Dissatisfied · 3 Neither satisfied nor dissatisfied · 4 Satisfied · 5 Very satisfied · N/A Not applicable
Communication and relationship with the Blue River team
Promptness in responding to requests
Clarity and relevance of the information provided
Staff availability and responsiveness
Team professionalism and competence
Updates on transport progress
Handling of requests and complaints
Transport service execution
Compliance with loading times
Compliance with delivery deadlines
Compliance with contractual terms
Availability of transport capacity
Flexibility in handling special requirements
Condition of the goods upon delivery
Documentation and administrative support
Accuracy of transport documents
Prompt delivery of documents
Clarity of invoicing and commercial documents
Overall evaluation of the cooperation
Value for money
Extent to which Blue River services meet your company’s needs
Overall satisfaction with your cooperation with Blue River
Have you experienced any incidents, delays, non-conformities or other issues with the services provided?
If you answered “Yes”, how satisfied were you with the way the issue was resolved?
How likely are you to continue working with Blue River over the next 12 months?
On a scale from 0 to 10, how likely are you to recommend Blue River to a business partner?
0 = not at all likely10 = extremely likely
What is the main aspect you value in your cooperation with Blue River?
What is the main aspect you believe we should improve?
Additional suggestions or comments